*All returns and exchanges will incur a $12 charge for shipping and restocking.*
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, undamaged packaging. If your item does not meet this criteria, you will be denied a return/exchange.
To start a return, visit our return portal here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. All returns and exchanges will incur a $12 charge for shipping and restocking. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original, undamaged packaging. You’ll also need the receipt or proof of purchase.
Exchanges can be made through our return/exchange platform. After you select the item you would like to exchange, a shipping label will be provided for you. All items will be inspected upon receipt, and if approved, the exchanged item will ship at that point.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
At this time we are unable to accept returns or exchanges for international orders. For any questions please contact firstname.lastname@example.org